If the clients experience a delay, please call or send us an email at daytrip@daytrip.com as soon as possible. For port, train, and airport pick-ups, the driver will wait for up to 1 hour after the scheduled pick-up time free of charge. While we ask for the train number, flight number and ship names in order to facilitate meeting the client, we cannot guarantee that delays over one hour can be accommodated by the driver.
Additional waiting time past the complimentary hour is subject to the driver’s availability and/or a waiting fee. If after 1 hour, they are not able to wait longer, the trip will be considered canceled and is nonrefundable. Should we need to consider the trip canceled due to the delay, we will of course try and find a replacement driver. However, the replacement driver would need to be paid for again.
If the flight delay or cancellation is deemed to be the airline's, train’s, or cruise’s fault, we are happy to provide documentation to claim the cancellation fee from the airline or travel insurance.